Customer FAQ

Is it secure to buy on your website?

Yes, The server that hosts our multivendor store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol meaning data sent in either direction is completely encrypted. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

How do I buy on the Pure Derry Gifts?

To buy something, select ‘Add to Cart’ on the item page and it will be added to your shopping cart which is displayed at the top of each page.

Items will stay in your basket until you remove them, or until you either checkout or end session by logging out. Your browser may also end your session by timing out, so if you want to find the item another day, add it to your favourites by clicking ‘love this’ on the item page or the little heart icon on the image in gallery view! In order to save a “love this” item, you need to be registered.

Do I need to register to buy on Pure Derry Gifts?

You don’t need to register with us BUT, if you do, you will be able to save your favourite shops and items, view your order history and be able to leave feedback for your order. We'd love to have you as part of the community.

Can I use my Credit Card?

Yes, you can make a payment with your credit card. We support payments from all major credit and debit cards. Our online payment system is very simple to use – you don’t need to create an account, just enter your email address and card details and confirm your order. The transaction will appear on your card statement as Pure Derry.

Your payment and details are secure and are processed by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Stripe aren't local, but they are Irish owned - and they are the best at what they do.

How much is the shipping?

The postage charges are shown at your checkout page and will vary per order depending on weight and destination.

How many days it takes to receive the product?

We do a lot of 'Print to order' products such as t-shirts and mugs - this means that they are often actually not in stock when you order but will be custom created from our blank stock and printed onto using our various proceses. This can usually cause a delay of

My order has not arrived yet? What do I do?

If you haven’t received your item after a few days please, contact the seller (please allow longer for international orders). If you do not hear from the seller within 7 days, please contact the PDM admin and we can try to contact the seller for you.

CANCELLATION

You have the right to cancel your order and return the item to the seller for a full refund, even if the item is not faulty in any way. To do this you must contact the individual seller within 14 days of receiving your item(s) and you must do this in writing. The seller can organise your refund or simply cancel the order if it has not been paid for.

The seller will contact you to organise the return of the goods. Unless the goods are faulty, you are usually responsible for the return postage costs. The seller should provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value.

RETURNS

You have a right to return goods if they develop a fault up to six months after receipt of the goods. Depending on the circumstances, you may be entitled to a repair, replacement or a full or partial refund. Please contact the seller to inform them of the fault so that they can try to sort the problem out for you.

LOST ITEMS

If the item has been posted but is lost in transit, we will provide a refund or re-deliver the same item. Please us to report a lost item and will investigate and speak to our shipping partners. The default waiting time to officially declare an item 'lost' is 21 days.